Hydropal Australia · Service Centre

Servicing your Ecopro, made simple.

Book a fixed-price full service for your Ecopro or Ecopro 2 online, send it in, and follow every step from your phone. No account or password needed: just your serial number.

Start here 👋

One number is all you need, to book a repair or to check on one.

Machine serial number

Find it on the plate on the back of the machine, not on the box. Type it as you see it. Spaces are fine.

Book a repair in 4 easy steps

1
Book online
Enter your machine's serial number, your store and contact details, what's wrong, and what you're sending in the box.
2
Pack and send
Write your job number on a note in the box. Pack it well and ship it upright to the workshop address we give you when you book. Add your courier tracking number if you like.
3
We check and quote
We check the box contents and give your machine a full service. If extra parts are needed, you approve the quote online first, part by part.
4
Back to you
Final test, then it's on its way back to you. Watch every step on the Track my machine page.

Where to send it

Once you've booked, we'll show you the workshop address with your job number.

No original box? Pack it well on all sides and tell the courier to keep it upright.

How you get back to your repair

1Come back to this page. Bookmark it, or use the link on ecopro2.com.au.
2Enter your serial number and tap Track my machine. No login, no password.
3Your phone remembers your machines, so next time they're already listed.

For your privacy, the page only ever shows your store name, never your contact details.

What you can do on your repair page

Live progress

See exactly where your machine is, from booked to on its way back.

Approve quotes online

Approve extra parts with your name and store, or decline any you don't want replaced.

Message the team

Ask a question on your repair page and get the answer right there.

Box check on arrival

We confirm everything you listed arrived, and tell you if anything didn't.

Courier tracking

Add your tracking number any time so we know it's on the way.

All your machines

Track several machines in one list on your phone.

Ready when you are

Have your serial number handy and book your machine in for a full service.

Book a repair Track my machine